shipping & returns
SHIPPING & HANDLING
our default shipping is USPS. We ship UPS when USPS is not a viable option unless it is specified to use UPS. most orders are shipped within 48 hours of receipt. orders are shipped & delivered monday - friday only."
RETURNS & EXCHANGES
suki® wants you to be satisfied with your purchase. sukiskincare.com will only accept returns on items purchased through this website & with a receipt & order number. to return or exchange a purchase please call or email customer service at firstname.lastname@example.org within 30 days of receipt of your purchase & the product must be 3/4 full. we are unable to accept used skin & bodycare products after that period. we will gladly replace any damaged or defective item immediately. we only offer product credit on returns, no refunds. beyond 30 days & with prior arrangement from management, we may allow exchanges only. products bought at other locations than sukiskincare.com or directly from Suki, LLC. must be returned there. we cannot accept returns from other locations. Please note original shipping charges cannot be refunded & you are responsible for the shipping costs for any returns.
yes, we do! we offer free shipping to Canada for all orders $200 USD & over, which includes all taxes, duties & fees. we also have many retail locations in Canada - make sure to check our store locator for retail locations near you!
we sure do…you can send the gift of beautiful skin to a friend or loved one with a digital gift certificate, or if you like we will send you a printed one to give yourself (& bonus 10% credit on your account for gift certificates $50 or greater). Click here to shop Gift Cards.
yes we do, every month we offer a product or set of products on special offer. sign up for our e-mails to be sure you are in the know!
enjoy the convenience of having your suki skincare regimen delivered direct to your door when it suits you best! you set delivery (for 30, 60 or 90 days) & you never run out of your must-haves! sign up for our complimentary replenishment service & receive the following added benefits no one else gets:
- 10% off replenishment orders
- your items reserved & in stock when you need them
- convenient billing to your credit card & easily amend frequency of order & pay method
- no pressure, cancel anytime!!
we are happy to modify your auto-ship service or time intervals if you're receiving products too frequently. if you need to alter payment method or address, simply contact customer service (email@example.com) to modify. You may also modify your service by logging into your account.
we have a great way for you to get your personalized suki® regimen. just click on this link & answer a few short questions on our quiz to find the best suki products suited for your skin's needs. purchase the full prescription & receive 20% - 40 off!
the sukicolor® tinted active moisturizer has a natural broad-spectrum sunscreen equivalent to spf 15. additionally, our tinted active moisturizers use adequate percentages of stable, high potency vitamin c, shea butter & white willow bark salicins standardized at 15% that help prevent sun damage, repair sun spots & decrease the likelihood of sunburn.
yes! remove eye makeup by using our balancing or nourishing facial oil, depending on your skin type. put a few drops onto a 100% organic cotton ball & follow with your normal cleansing, toning & moisturizing routine. remember most commercial makeup removers are made of synthetic chemicals, water, fragrance & preservatives. why bother? use something nourishing, healthful & effective. for heavy face makeup follow with a mist of toner on an organic cotton ball. follow as above.
our products last for two years after purchase unopened & one year after opening depending on how they are used and stored.
all suki® products are gluten free! we strive for soy free & expect to be so by January of 2020.
we use botanicals in high percentages & due to natural crop variation, season & location of harvest, colors can vary. we refuse to use any synthetic dyes, lake or fd & c additives to cover up any color variations within our formulations.
no. all of our ingredient particles are over one micron, which means that they will not be able to pass into the bloodstream. our products are pure & safe yet results driven.
all suki® products are 100% natural & free of any synthetic ingredients, parabens, lake, fd & c or coal tar colors, preservatives, genetically modified organisms, & nano-particles. organic percentages are listed on product pages. organic ingredients are indicated with an asterisks.
yes. all of our products are completely safe for pregnant women, nursing moms & babies!
for maximum benefits, serums should be applied both morning & night while skin is still moist from toning, but before moisturizing. it is perfectly safe to use more than one serum at a time; simply use two drops of each, mix together & apply to the face & décolleté. apply your favorite suki® moisturizer while your skin is still moist from the serum. our serums are not moisturizers, rather, they are optimal delivery systems for high potent bio-active cosmeceuticals.
yes. it is perfectly normal to go through a temporary detox, transitional period when switching over to a 100% synthetic-free skincare. this necessary detoxification period will deeply cleanse your skin & eliminate toxins from synthetic filled medications or other skincare regimens. this period is important because it will bring milia to the surface & eliminate them from the skin instead of creating long term bumps that will never go away. the transitional period can last a month or longer & varies depending on how long you were on a synthetic regimen. if it does last longer you may be using incorrect products or the regimen in the wrong way. talk to us! we are here to help you find the best product regimen for you.
you should decide how often to exfoliate based on your skin type. if you have very sensitive, thin skin you should only exfoliate two to three times a week. if your skin is not sensitive, you can exfoliate up to once per day. we always encourage using your intuition with skin & body care. if you have questions, please contact us. if you have cystic blemishing or redness from rosacea we do not recommend the exfoliate foaming cleanser as it may irritate the skin. for cystic blemishing we suggest exfoliating with the resurfacing enzyme peel once or twice a week. if you have redness/irritation or hyper-pigmentation with oily tendencies use the peel once a week. do not exfoliate if you have redness and irritation with dry tendencies.
if you do not screw the lid to the exfoliate foaming cleanser back on tightly after each use there is a possibility that it will dry out over time. to loosen a hardened cleanser, moisten by adding a few drops of purified water & mix thoroughly with a sanitized utensil.
at the heart of our products is the suki® high potency rose concentrate™. this nutrient-filled, organic base is unmatched in the industry & is created by thoroughly & slowly boiling down large quantities of whole organic rose petals, then triple filtering them to ensure that they sustain their distinctive quality & essential properties. the rose petal sediment & cloudy appearance of our toners is the result of our high potency concentrate™.
we use sugar instead of salt or pits because sugar provides a very effective & customizable exfoliation process, with a reduced risk of tearing into the upper derma & causing irritation. pure sugar crystals are hexagonally shaped with less extreme angles versus the square, sharp edges of salt that cut into the skin. sugar’s lower molecular bonds allow granules to slowly dissolve, becoming smaller, smoother, & gentler while using! the healthy layers of skin become exposed, but not in an unhealthy, over-exposed way. in contrast, salt converts directly from hard, sharp crystals into saline with no transitional stage to reduce the harsh action. melted sugar changes to AHA, further loosening the bonds of toxins & dead skin cells for safe & effective deep cleansing. suki rounding sugar: at suki® we have very specific standards to ensure consistent & effective exfoliation every time. crystal size (surface area) & mineral impurities found in many sugars, brown & unrefined, alter the melting temperature, creating inconsistent results – we use only fine sugar crystals, to assure consistent application & result every time. because of the consistent crystalline change to smooth, we refer to our sugar as rounded.
policy & terms
CANADA RETAIL CLIENTS
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada are subject to applicable duties & taxes as well as an average of $10 flat brokerage fee ($4 USD entry prep fee and a $6 CAD bond fee on ground shipments or a $10 CAD bond fee on air shipments) for shipments valued below $200 CAD. Additional fees will apply on shipments over this value. Shipments valued at $200 CAD and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery
INTERNATIONAL RETAIL CLIENTS
please note that Suki, LLC. is not responsible for customs charges, duties & restrictions that vary from country to country. Suki, LLC. will not retrieve packages for credit or give credit for abandoned packages. to find out about fees & charges that apply to shipments outside the continental u.s., please contact your local ups location. to find a suki® international partner near you, please visit the suki® store locator or contact customer service at 847-461-9063.
ordering from suki® is simple & convenient. if you would like to purchase something from our site, simply click the 'add to bag' button. a new window will open up to our shopping cart. from there you may add to your shopping basket, etc. we accept visa, mastercard & amex. if you would like to pay by check, please contact one of our customer service representative via e-mail or phone.
SHIPPING & HANDLING
our default shipping is USPS. We ship UPS when USPS is not a viable option unless it is specified to use UPS. most orders are shipped within 48 hours of receipt. orders are shipped & delivered monday - friday only."
Suki, LLC. is required by law to collect sales tax on orders shipped to Massachusetts.
RETURNS & EXCHANGES
suki® wants you to be satisfied with your purchase. sukiskincare.com will only accept returns on items purchased through this website & with a receipt & order number. to return or exchange a purchase please call or email customer service at firstname.lastname@example.org within 30 days of receipt of your purchase & the product must be 3/4 full. we are unable to accept used skin & bodycare products after that period. we will gladly replace any damaged or defective item immediately. we only offer product credit on returns, no refunds. beyond 30 days & with prior arrangement from management, we may allow exchanges only. products bought at other locations than sukiskincare.com or directly from Suki, LLC. must be returned there. we cannot accept returns from other locations.
Effective Date: October 1, 2018
INFORMATION WE COLLECT
We also collect the information you choose to provide to us, including when you create an account on the Website, participate in an offer or promotion, sign up for newsletters, make a purchase on our Website, contact us, or use other services on our Website.
The types of personal information you may provide to us includes:
contact information (such as name, postal address, email address, and mobile or other phone number)
age and date of birth
username and password
payment information (such as your payment card number, expiration date, delivery address, and billing address)
your skincare concerns
contact information for friends or other people you would like us to contact
content you provide (such as photographs, articles and comments)
information provided to us by social networks or mobile applications when you use one of our social networking or mobile applications (such as your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications).
Do Not Track
We will not collect your information about your online activities over time and across different websites and therefore do not respond to Do Not Track (DNT) signals.
HOW WE USE THE INFORMATION WE COLLECT
We may use the information you provide to:
send you promotional materials or other communications
provide services to you
process your payment card transactions
create and manage your online account
respond to your inquiries
communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers
operate and communicate with you about our social networking or mobile applications
operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
determine whether you’ve visited us before or are new to the Website
conduct market research and system administration
comply with applicable legal requirements, relevant industry standards and our policies
We also may use the information in other ways for which we provide specific notice at the time of collection. We will keep the information we collect for as long as necessary to fulfill the purposes for which your personal information was collected.
We may use third-party web analytics services on this Website. Such third-party web analytics service providers may include, but is not limited to, Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the Website. The information collected through these means (including IP addresses) is disclosed to these service providers, who use the information to evaluate use of the Website.
INFORMATION WE SHARE
We may share your personal information with:
Third party service providers that perform services on our behalf based on our instructions. We will share your information with these third party service providers only as reasonably necessary for them to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, analyze web traffic, provide web hosting and marketing services, and operate and provide other services on our Website.
Other third parties with your consent (e.g., some of our Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
YOUR RIGHTS AND CHOICES
We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You may also opt out of receiving marketing emails from us by clicking here.
POSTAL MAIL OPT-OUT
You can ask us to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us as indicated below.
You may withdraw any consent you previously provided to us to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of the products or services offered on our Website.
REVIEWING, ACCESSING, UPDATING, AND MODIFYING PERSONAL INFORMATION
Subject to applicable law, you may have the right to review, request access to, and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. If you do not want to receive newsletters or communications concerning special promotions or our products and services, please send an email to email@example.com. If you would like to access or request a copy, correction, or deletion of the information we have collected from you, or object to or deny the processing of that information, please send an email to firstname.lastname@example.org.
We are a general audience website. This Website does not direct its content specifically at children under the age of sixteen. If you are under sixteen years of age, you may browse our Website. However, you may not provide personal information to us. This Website is not directed to children under the age of sixteen and we do not knowingly collect personal information from children under the age of sixteen on the Website. If we become aware that we have inadvertently received personal information from a visitor under the age of sixteen on the Website, we will promptly delete the information from our records.
HOW WE PROTECT PERSONAL INFORMATION
LINKS TO OTHER WEBSITES
Our Website may provide links to other websites for your convenience and information. Please note that once you click on such a link, you will have left our Website and should be aware that we do not have any control over third party websites. These websites may operate independently from us and may be governed by their own privacy notices or policies. We strongly encourage you to exercise caution and review their privacy policies before using their websites. We are not responsible for those websites’ content, any use of those websites, or the privacy practices of those websites.
HOW TO CONTACT US
welcome to the suki® website, sukiskincare.com (the "site") owned and operated by suki, llc except as otherwise noted herein, these terms and conditions ("the terms") govern your use of the site. please read these terms carefully, because your use of the site constitutes your agreement to follow and be bound by these terms. if you do not agree to these terms, you should not access or use the site. suki, llc reserves the right to make changes to the site and to these terms from time to time. when we make changes, we will post them here. for this reason, we encourage you to review these terms whenever you use our site because by visiting the site, you agree to accept any such changes. suki, llc provides you with access to and use of the site subject to your compliance with the terms. no material from the site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except as specifically permitted on the site. the site, including all of its information and contents, such as text, data, wallpaper, icons, characters, artwork, images, photographs, graphics, music, sound, messages, graphics, software and the html used to generate the pages (collectively, "materials and content"), is suki, llc property or that of our affiliates and is protected by patent, trademark and/or copyright under united states and/or foreign laws. except as otherwise provided on the site or in these terms, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any materials and content from this site in whole or in part, for any public or commercial purpose without the specific prior written permission of suki, llc we grant you a personal, limited, non-exclusive, non-transferable license to access the site and to use the information and services contained here. we reserve the right, for any reason or for no reason, in our sole discretion and without notice to you, to revise the products and services described on the site and to terminate, change, suspend or discontinue any aspect of the site, including, but not limited to, the materials and content on the site as well as features and/or hours of availability of the site, and we will not be liable to you or to any third party for doing so. we may also impose rules for and limits on use of the site or restrict your access to part, or all, of the site without notice or penalty. we have the right to change these rules and/or limitations at any time, in our sole discretion.
FOR AUTO-RENEWAL ONLY
by joining this program you are authorizing your credit card to be charged by suki, llc for the product(s) at the time increment specified. no notification is provided for subsequent replenishment service order charges. we are not able to group orders that are placed close in date to each other. if at any time you’d like to cancel the suki, llc replenishment service please e-mail customer service (email@example.com) within 15 days of your last order. customer service will confirm your cancellation within 48 hours. unfortunately, we are unable to cancel pending orders.
the site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the site, purchasing products, providing information to the site, and downloading product information for your personal review. you are responsible for your own communications, including the transmission, posting, and uploading of information and are responsible for the consequences of such communications to the site. suki, llc specifically prohibits any use of the site, and requires all users to agree not to use the site, for any of the following:
posting any information which is incomplete, false, inaccurate or not your own
engaging in conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation that would fail to comply with accepted internet protocol
communicating, transmitting, or posting material that is copyrighted or otherwise owned by a third party unless you are the copyright owner or have the permission of the owner to post it
communicating, transmitting, or posting material that reveals trade secrets, unless you own them or have the permission of the owner
communicating, transmitting, or posting material that infringes on any other intellectual property, privacy or publicity right of another
communicating, transmitting, or transferring (by any means) information or software derived from the site to foreign countries or certain foreign nations in violation of any applicable export control laws
attempting to interfere in any way with the site's or suki, llc networks or network security, or attempting to use the site's service to gain unauthorized access to any other computer system
communicating, transmitting, or posting material that is in violation of applicable laws or regulations.
LIMITS ON PURCHASES
in an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases, and we do not authorize the purchase of commercial quantities of our merchandise. we also may, among other things, restrict orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. we reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy. we further reserve the right to cease doing business with customers who violate this policy. we may modify this policy at any time without prior notice. this policy applies to all purchases of suki, llc merchandise, including, but not limited to, all purchases made at retail stores, sample sales, warehouse sales and through our e-tail partners.
violations of system or network security may result in civil or criminal liability. suki, llc. will investigate occurrences and may involve, and cooperate with, law enforcement authorities in prosecuting any user or users who are involved in such violations. you are prohibited from violating or attempting to violate the security of the site, including, without limitation, the following:
accessing data not intended for you or logging on to a suki, llc server or account, which you are not authorized to access
attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization (or succeeding in such an attempt)
attempting to interfere or interfering with the operation of our site, our provision of services to any other visitors to our site, our hosting provider or our network, including, without limitation, via means of submitting a virus to the site, overloading, "flooding", "mailbombing" or "crashing" the site
forging any tcp/ip packet header or any part of the header information in any e-mail or transmission or posting to our site.
we control and operate the site from the united states, and all information is processed within the united states. we do not represent that materials on the site are appropriate or available for use in other locations. please refer to our shipping policy for more information. you agree to comply with all applicable laws, rules and regulations in connection with your use of the site.
software that may be downloaded from the site is subject to export controls under the laws and regulations of the united states. by visiting and using our site, you acknowledge that you are not a national of, or resident within, any of the countries that are subject to trade embargo under these laws and regulations (currently, cuba, iran, north korea, sudan and syria) or listed on any of the united states government's lists of prohibited and restricted parties.
PRODUCT AND PRICING INFORMATION
although suki, llc has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the user, and suki, llc cannot guarantee that the user's monitor will accurately portray the actual colors of the products. products displayed may be out-of-stock or discontinued, and prices are subject to change. suki, llc is not responsible for typographical errors regarding price or any other matter.
as between you and suki, llc (or any other company whose marks appear on the site), suki, llc (or the respective company) is the owner and/or authorized user of any registered or unregistered trademark, trade name and/or service mark appearing on the site, and is the copyright owner or licensee of the materials and content on the site, unless otherwise indicated. the suki, llc logos, designs, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, " suki, llc intellectual property") are owned by suki, llc and may be registered in the united states and internationally. you agree not to display or use the suki, llc intellectual property in any manner without prior permission from suki, llc nothing on the site should be construed to grant any license or right to use any suki, llc intellectual property without the prior written consent of suki, llc.
except as otherwise provided herein, use of the site does not grant you a license to any materials and content or features you may access on the site and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such materials and content, features or materials, in whole or in part. any commercial use of the site is strictly prohibited, except as allowed herein or otherwise approved by us. you may not download or save a copy of any of the materials and content or screens for any purpose except as otherwise provided by suki, llc if you make use of the site, other than as provided herein, in doing so you may violate copyright and other laws of the united states and/or other countries, as well as applicable state laws, and you may be subject to liability for such unauthorized use. the information on the site including, without limitation, all site design, text, graphics, interfaces, and the selection and arrangements is protected by law including, but not limited to, copyright law.
in the course of your use of the site, you may be asked to provide certain information to us. you acknowledge and agree that you are solely responsible for the accuracy and content of such information.
if you respond to suki, llc with any information, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall not be deemed confidential. all such submissions shall be deemed the property of suki, llc, and your submission of information shall constitute an irrevocable assignment to suki, llc of all worldwide rights, titles and interests in and to such information. suki, llc will not be liable for any use or disclosure of such information. suki, llc will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. suki, llc will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.
DISCLAIMERS AND LIMITATION OF LIABILITY
suki, llc publishes information on its site as a convenience to its visitors. while suki, llc attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. we reserve the right to make corrections and changes to the site at any time without notice. the suki, llc products described in the site may not be available in your region. suki, llc does not claim that the information in the site is appropriate to your jurisdiction or that the products described in its site will be available for purchase in all jurisdictions.
you assume all responsibility and risk with respect to your use of the site, which is provided "as is." suki, llc disclaims all warranties, conditions, representations and endorsements of any kind, either express or implied, with regard to information accessed from or via the site, including without limitation, all content and materials, functions and services provided on the site, which are provided without warranty of any kind, including but not limited to any warranties concerning the availability, accuracy, completeness, usefulness, or content of information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. suki, llc does not warrant that the site or its function or the content and materials or the services made available thereby will be timely, secure, uninterrupted or error free, or that defects will be corrected. suki, llc makes no warranty that the site will meet users' expectations or requirements. no advice, results or information, or materials whether oral or written, obtained by you through the site shall create any warranty not expressly made herein. if you are dissatisfied with the site, your sole remedy is to discontinue using the site. any material downloaded or otherwise obtained through the use of the site is done at your own discretion and risk and that you will be solely responsible for any damage that results from the download of any such material.
suki, llc makes no warranties of any kind regarding any non-suki, llc sites to which you may be directed or hyperlinked from this site. hyperlinks are included solely for your convenience, and suki, llc makes no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-suki, llc sites. suki, llc does not endorse, warrant or guarantee any products or services offered or provided by or on behalf of third parties on the site.
in no event shall suki, llc, its affiliates or any of their respective directors, officers, employees, agents, or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from or in any way related to the use of, or the inability to use, or the performance of the site or the content and materials or functionality on or accessed through the site, including, without limitation, loss of revenue, or anticipated profits, or lost business, data or sales or any other type of damage, tangible or intangible in nature, even if suki, llc or its representative or such individual has been advised of the possibility of such damages.
some jurisdictions do not allow this limitation or exclusion of liability so some of the above limitations may not apply to you.
you agree to defend, indemnify and hold suki, llc, its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys' fees, in any way arising from, related to or in connection with your use of the site, your violation of the terms or the posting or transmission of any materials on or through the site by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third party proprietary right.
any dispute relating in any way to these terms, your visit to the site, or to any purchase, return or other transaction with suki, llc shall be submitted to confidential arbitration in St. Louis, MO. however, if you have in any manner violated or threatened to violate any suki, llc intellectual property right, we may seek injunctive or other appropriate relief in any state or federal court in the City of St. Louis in the state of Missouri. you consent to exclusive jurisdiction and venue in these courts. any arbitration under this agreement and these terms shall be conducted under the prevailing rules of the American arbitration association. the arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. to the fullest extent permitted by applicable law, we agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
these terms constitute the entire agreement between you and suki, llc and govern your use of the site, and they supersede any prior agreements between you and suki, llc you also may be subject to additional terms and conditions that are applicable to certain parts of the site. suki, llc may terminate this agreement and deny you access to the site at any time, immediately and without notice, if in suki, llc's sole discretion you fail to comply with any provision of these terms.
you agree that no joint venture, partnership, employment, or agency relationship exists between suki, llc and you as a result of this agreement or your use of the site.
any claim or cause of action you may have with respect to suki, llc or the site must be commenced within one (1) year after the claim or cause of action arose.
the failure of suki, llc to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. the invalidity of any term, condition or provision in these terms shall not affect the enforceability of those portions of the terms deemed enforceable by applicable courts of law.
these terms shall be governed by, construed and enforced in accordance with the laws of the state of Missouri without giving effect to any conflict of law provisions. any dispute arising under these terms shall be resolved exclusively by an appropriate federal or state court sitting in the state of Missouri.
you may not assign the terms or any of your rights or obligations under the terms without suki, llc's express written consent. the terms inure to the benefit of suki, llc’s successors, assigns and licensees. the section titles in these terms are for convenience only and have no legal or contractual effect.
CONSUMER TERMS AND CONDITIONS
payment is due via credit card when the order is received. we accept only Visa, Mastercard and American Express. RESTOCKING:
a restocking fee of 10% of the product price will be charged on any authorized return not related to quality issues. a Return Goods Authorization Number (“RGA”) is required prior to product being returned.
RETURN GOODS AUTHORIZATION:
suki, llc wants you to be satisfied with your purchase. suki, llc will only accept returns on items purchased through this website, with a receipt & order number. to return or exchange a purchase please call (847) 461-9063 or email customer service at firstname.lastname@example.org within 30 days of receipt of your purchase to receive an RGA. additionally, the product must be at least 3/4 full. we are unable to accept used skin & body care products after this 30 day period. we will gladly replace any damaged or defective item immediately. we only offer product credit on returns. no refunds. products bought at other locations other than sukiskincare.com or directly from suki, llc must be returned there. we cannot accept returns from other locations.
selling price does not include any applicable sales, use, excise or similar taxes. the seller is required to pay and collect such taxes if applicable by law and/or regulations and will be added to customer invoice when product is shipped. if your company is tax exempt, Suki, LLC must have your current Tax Exempt Certificate on file prior to shipping, in order for your purchase to be tax exempt. DELIVERY CLAUSE:
suki, llc will make every effort to release your product for shipment via UPS within 48 hours of purchase; however, failure to ship your product on the ship date will not void this order. WARRANTY:
except as expressly set forth herein, there are no warranties, express or implied, with respect to suki skincare products. suki, llc expressly excludes & disclaims any implied warranty of merchantability & any warranties of fitness for a particular purpose, application or use. under no circumstances will suki, llc be liable for special, incidental or consequential damages to any person or entity, whether such damages are sought in contract, in tort (including but not limited to negligence & strict liability) or otherwise, & the liability of suki, llc shall in no event exceed the purchase price of the products on which such liability is based. no person has been authorized to provide any other warranty or assume any other liability with respect to the product except by written statement from an authorized officer of suki, llc.
these terms and conditions and their validity, interpretation, construction and performance shall be governed solely by the laws of the State of Missouri without giving effect to conflicts of laws principles. The parties agree that all disputes will be heard and decided in the City of St. Louis, State of Missouri and all claims of improper venue and forum non conveniens are waived.
these terms and conditions may be modified and amended from time to time by suki, llc in its sole discretion and the updated version can be obtained from our website at www.sukiskincare.com.
LIMITAION OF LIABILITY:
suki, llc shall not be liable for and buyer assumes all responsibility and liability for all personal injury and property damage arising from buyer’s handling, possession or use of the products. in no event shall suki, llc’s cumulative liability to buyer for losses or damages arising from buyer’s use of or inability to use the product, (whether based in contract or tort, including infringement, negligence, strict liability, or otherwise). regardless of the form of the claim or cause of action, exceed the purchase price of the specific product on which such liability is based. under no circumstances shall suki, llc or any of its agents or representatives be liable for any consequential, special, incidental, or punitive damages arising out of the purchase or use of the product or resulting from the breach of this limited warranty or any implied warranty. the term “consequential damages” shall include, without limitation, loss of use, loss or damage to property, loss of profit or good will, claims of labor, repairs or other expenses incidental to replacement.
to contact us with any questions or concerns in connection with these terms or the site, or to provide any notice under these terms to us please contact us at: (847) 461-9063 or email customer service at email@example.com
last updated may, 2019