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shipping policy

 
canada retail clients
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada are subject to applicable duties & taxes as well as an average of $10 flat brokerage fee ($4 USD entry prep fee and a $6 CAD bond fee on ground shipments or a $10 CAD bond fee on air shipments) for shipments valued below $200 CAD. Additional fees will apply on shipments over this value. Shipments valued at $200 CAD and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery

international retail clients
please note that suki, inc. is not responsible for customs charges, duties & restrictions that vary from country to country. suki, inc. will not retrieve packages for credit or give credit for abandoned packages. to find out about fees & charges that apply to shipments outside the continental u.s., please contact your local ups location. to find a suki® international partner near you, please visit the suki® store locator or contact customer service at 1.888.858.suki.

ordering
ordering from suki® is simple & convenient. if you would like to purchase something from our site, simply click the 'add to bag' button. a new window will open up to our shopping cart. from there you may add to your shopping basket, etc. we accept visa, mastercard & amex. if you would like to pay by check, please contact one of our customer service representative via e-mail or phone.

shipping & handling
most orders are shipped via UPS within 48 hours of receipt. orders are shipped & delivered monday - friday only.

sales tax
suki, inc. is required by law to collect sales tax on orders shipped to Massachusetts.

returns & exchanges
suki® wants you to be satisfied with your purchase. sukiskincare.com will only accept returns on items purchased through this website & with a receipt & order number. to return or exchange a purchase please call or email customer service at customerservice@sukiskincare.com within 30 days of receipt of your purchase & the product must be 3/4 full. we are unable to accept used skin & bodycare products after that period. we will gladly replace any damaged or defective item immediately. we only offer product credit on returns, no refunds. beyond 30 days & with prior arrangement from management, we may allow exchanges only. products bought at other locations than sukiskincare.com or directly from suki, inc. must be returned there. we cannot accept returns from other locations.