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shipping policy

 
canada retail clients
we currently do not ship to canada due to the additional taxes & fees imposed by customs that would be passed on to you, our client. for now, we recommend that you purchase directly from one of our favorite retail sites like www.lilou-organics.com. i also invite you to visit our store locator for retail locations near you. you will find canada under international locations in the state / country menu & then select the city

international retail clients
we are now offering a discount on shipping charges for our international customers! 10% off shipping costs on orders of $100 or more & 20% off of shipping costs on orders of $250 or more. please note that suki, inc. is not responsible for customs charges, duties & restrictions that vary from country to country. suki, inc. will not retrieve packages for credit or give credit for abandoned packages. to find out about fees & charges that apply to shipments outside the continental u.s. please contact your local fedex location or to find a suki® international partner near you, please visit the suki® store locator or contact customer service at 1.888.858.suki.

ordering
ordering from suki® is simple & convenient. browse our site. if you would like to purchase something simply click the 'add to bag' button. a new window will open up to our shopping cart. from there you may add to your shopping basket, etc. we accept visa, mastercard & amex. if you would like to pay by check, please contact one of our customer service representative via e-mail or phone.

shipping & handling
most orders are shipped via fedex within 48 hours of receipt. orders are shipped & delivered monday - friday only. we require a signature on all orders over $100.

sales tax
suki, inc. is required by law to collect sales tax on orders shipped to massachusetts.

returns & exchanges
suki® wants you to be satisfied with your purchase. sukiskincare.com will only accept returns on items purchased through this website & with a receipt & order number. to return or exchange a purchase please call or email customer service at info@sukiskincare.com within 30 days of receipt of your purchase. we are unable to accept used skin & bodycare products after that period. we will gladly replace any damaged or defective item immediately. beyond 30 days & with prior arrangement from management, we may allow exchanges only. products bought at other locations than sukiskincare.com or direct with suki, inc. must be returned there. we cannot accept returns from other locations.

need help?

customer service
1.888.858.7854
track your order

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