|frequently asked questions:|
|does suki® have an auto-reship program?|
|how do i cancel my suki® replenishment service?|
|what are the best products for my skin?|
|do you ship to canada?|
|do you have sunscreen?|
|do you have makeup remover?|
|what is the shelf life of your products?|
|are your products gluten & soy free?|
|why do products like the toner & the facial lift ultimate firming cream sometimes vary in color?|
|do you use nanotechnology?|
|are your products certified organic?|
|i cannot find my favorite suki® product. does it still exist?|
|can i use suki® while pregnant?|
|how often should i use the serums? can they be mixed together?|
|i just started using suki® & now i am breaking out. is this normal?|
|in what order do i use the products?|
|how often should i exfoliate?|
|why did my exfoliate foaming cleanser & exfoliate foaming body cleanser dry out?|
|can i use the exfoliate foaming cleanser on my lips?|
|do you give free samples?|
|are you coming out with new makeup?|
|why do the toners appear cloudy & often contain sediment?|
enjoy the convenience of having your suki® essentials delivered direct to your door when it suits you best! you set delivery (for 30 or 60 days) & you never run out of your must haves! sign up for our complimentary replenishment service & receive the following added benefits no one else gets:
sign up today!
we're sorry to hear that you wish to cancel your suki® replenishment service! we'd be happy to modify your time intervals if you're receiving product too quickly, pay method or address, simply contact customer service (email@example.com) to modify. if at any time you'd like to cancel the suki® replenishment service please e-mail customer service (firstname.lastname@example.org) within 15 days of your last order & to stop any future replenishment services from being shipped. customer service will confirm your cancellation within 48 hours. unfortunately, we are unable to cancel pending orders.
we have a great way for you to get your personalized suki® regimen. just click on this link & answer a few short questions on our prescription quiz to find the best products suited for your skin’s needs. purchase the full prescription & receive 25% off!
we currently do not ship to canada due to the additional taxes & fees imposed by customs that would be passed on to you, our client. for now, we recommend that you purchase directly from one of our favorite retail sites like www.saffronrouge.com or www.lilou-organics.com. i also invite you to visit our store locator for retail locations near you. you will find canada under international locations in the state / country menu & then select the city
we first recommend using uv protective clothing to shield yourself from the sun – a great brand is solumbra. please use caution when using sunscreens.
the issue is far more complex than the simple directive of “always slather on the sunscreen.” all sunscreen ingredients besides the oxides (zinc & titanium) are chemical screens. they change the way your skin produces melanin, cause long term cancers other than those of the skin & also cause skin cancer cells to more easily develop. we recommend getting at least ten minutes of screen-free sun per day except for between 11am to 2pm. vitamin d deficiency diseases are running rampant in our culture so we truly need the sun’s rays for our good health. we also recommend taking whole food multivitamins with vitamin d3 (the natural form) & eating foods high in this vitamin (not dairy, but things like mushrooms, wild salmon, tuna, sardines & eggs). keep in mind that these foods can never replace the vitamin d that the sun provides. we also highly suggest screening for this vitamin on your next checkup. being deficient in vitamin d is no day at the beach. if you must wear a sunscreen, as is the case when at the beach for extended periods of time, use 100% natural bases with only the oxides used as sunscreen agents.
the sukicolor® tinted active moisturizer has a natural broad-spectrum sunscreen equivalent to spf 15. additionally, our tinted active moisturizers use adequate percentages of stable, high potency vitamin c, shea butter & white willow bark salicins at 15% that help prevent sun damage, repair sun spots & decrease the likelihood of sunburn. the brand lavera also makes a body sunscreen that uses natural oxide minerals. remember to cleanse the skin after you are finished outside because sunscreen agents clog the pores. that is their job, after all.
yes! remove eye makeup by using our balancing or nourishing pure facial moisture, depending on your skin type. put a few drops onto a 100% organic cotton ball & follow with your normal cleansing, toning & moisturizing routine. remember most commercial makeup removers are made of synthetic chemicals, water, fragrance & preservatives. why bother? use something nourishing, healthful & effective. for heavy face makeup follow with a mist of toner on an organic cotton ball. follow as above.
our products last for two years after purchase unopened & one year after opening.
yes totally! our vitamin e (tochopherol) is derived from soy & is allergen free. we use rice & oat but these are refined ingredients without gluten as well.
we use truly botanicals in high percentages & due to natural crop variation, season & location of harvest, colors can vary. we refuse to use any synthetic dyes, lake or fd & c additives to cover up any color variations within our formulations. our facial lift ultimate firming cream is the most nutrient packed cream we make therefore it is the most densely colored cream.
no. all of our ingredient particles are over one micron, which means that they will not be able to pass into the bloodstream. our products are pure & safe yet results driven. want to know more about nanotechnology in your personal care products & why suki® does not use it? click here to check out this article from the Environmental Working Group!
all suki® products are 100% natural & free of any synthetic ingredients, parabens, lake, fd & c or coal tar colors, preservatives, genetically modified organisms, & nano-particles.
we are certification-free. every month it seems, new associations are born that offer their organic certification logo for display on packaging for a fee. each logo differs in the percentage of organic content &, more importantly, the amount of allowable synthetics in their “acceptable” list. as companies that wish to call themselves “natural” hunt for a certification body that will help them market their products, logos appear more frequently, & as a result, more & more emphasis is being placed on certification.
the trouble with the multitudes of seals is that they lull consumers into a false sense of safety making them feel as if they don't have to read labels! consider the fact that skin care companies & big conglomerates created tailor-made certifications knowing that newly conscientious consumers have learned to look for seals... “hey it’s got that organic / natural seal – it must be safe!” but does anyone really know what that seal stands for?
recently an executive at suki® learned an interesting lesson about organic certification while researching her favorite brand of organic baby carrots. she found that although the label did not state it, the carrots she was eating had been sprayed with chlorine. upon confronting the carrot company about the chlorine, they replied, "this is the allowable tolerance for chlorine permitted by the USDA in order to be able to make label claims. same as in your drinking water."
it is our right & responsibility as consumers to read, question, & make informed choices about the products we put on & in our bodies. our direction to you –read labels.
we are a small company & evolving. please see the table below for details!
we are currently working on the repackaging for & a slight reformulation of some of our makeup. click here to view our current makeup offering.
yes. all of our products are completely safe for pregnant women, nursing moms & babies! even though our products are clinically proven, effective & results driven, they are formulated from synthetic-free
for maximum benefits, serums should be applied both morning & night while skin is still moist from toning but before moisturizing. it is perfectly safe to use more than one serum at a time; simply use two drops of each, mix together & apply to the face & décolleté. apply your favorite suki® moisturizer while your skin is still moist from the serum. our serums are not moisturizers, rather, they are optimal delivery systems for high potency cosmeceuticals.
yes. it is perfectly normal to go through a temporary detox, transitional period when switching over to a 100% synthetic-free skincare. this necessary detoxification period will deeply cleanse your skin & eliminate toxins from synthetic filled medications or other skincare regimens. this period is important because it will bring milia to the surface & eliminate them from the skin instead of creating long term bumps that will never go away. the transitional period can last a month or longer & varies depending on how long you were on a synthetic regimen. if it does last longer you may be using incorrect products or the regimen in the wrong way. talk to us! we are here to help you find the best product regimen for you.
refer to our product chart to find out the order in which to use the products!
| am: intensive
| bio-C 10% formula
| pm: pure facial
moisture - nourishing
facial lift ultimate
| am: balancing
(1 x daily, except cystic acne)
| pm: pure facial
moisture - balancing
| bio-active purifying
you should decide how often to exfoliate based on your skin type. if you have very sensitive thin skin you should only exfoliate two to three times a week. if your skin is not sensitive than you can exfoliate up to once per day. we always encourage using your intuition with skin & body care. exfoliate more or less depending on what feels good to you & makes you look great! if you have cystic acne or rosacea we do not recommend the exfoliate foaming cleanser as it may irritate the skin. for cystic acne we suggest exfoliating with the renewal bio-resurfacing facial peel once or twice a week. if you have rosacea or hyper-pigmentation with oily tendencies use the peel once a week. do not exfoliate if you have rosacea or hyper-pigmentation with dry tendencies.
if you do not screw the lid to the exfoliate foaming cleanser or the exfoliate foaming body cleanser jar back on tightly after each use there is a possibility that it will dry out over time. to loosen a hard cleanser moisten by adding a few drops of purified water & mix throughly with a sanitary utensil.
yes, yes, yes! it’s a fabulous lip scrub & can be used daily for the softest lips in town!
yes we offer free samples with every order! additionally we offer sukito-go® sizes & kits for every skin type including the following:
head-to-toe essentials travel kit: tsa-compliant products replenish essential nutrients on long-distance flights in our beautiful 100% organic cotton black sateen zip case carrying case.
exclusive getaway travel kit: sukito-go® beauty essentials for weekend getaways or vacations in our beautiful soft wooden keepsake carrying case. includes a sensitive cleansing bar, velvet moisturizing cream, daily shampoo revitalizing, daily conditioner revitalizing, organic cotton wash cloth & case.
complete care for youthful skin – “wrinkle reducing”: a protective, proactive system enriched with powerful antioxidants & firming peptides. jump starts collagen production & strengthens skin layers.
complete care for even skin tone – “redness reducing”: formulated for rosacea-prone skin, a luxurious hydrating system enriched with essential omega oils & brightening essences for an even appearance. restores skins moisture barrier & equilibrium.
complete care for calm skin – “irritation relieving”: formulated for hyper-sensitive, eczema-prone skin, a soothing system packed with potent actives to help fight bacteria, strengthen skin layers, eliminate excess dead skin cells, reveal & moisturize fresh new skin.
complete care for clear skin – “blemish fighting”: formulated for acne & blemish-prone skin, a powerful regimen with oil balancing & pore clearing actives to visibly control excess oils, help fight bacteria, soothe inflammation & reduce blemishes.
jump start nourishing kit: a luxurious collection of results-driven mini sizes to try our nourishing regimen. formulated for combination to dry & mature skin with signs of dehydration, puffiness, uneven skin tone, fine lines & wrinkles & a concern for preventing future signs of visible aging.
jump start balancing kit: an inflammation soothing, blemish reducing collection of results-driven mini sizes to try our balancing regimen. formulated for combination to oily, acneic & rosacea prone skin with signs of enlarged pores, excess oil production, redness & various signs of imperfections.
last but not least, we offer a great deal on custom sample size assortments (2-5 use 1ml satchels). you can mix & match products according to your preferences, needs & goals. choose from:
10 samples for $9.95
20 samples for $19.95
30 samples for $29.95
this offer does not apply to sukispa® samples. custom sample size assortment must be ordered through customer service at 888-858-7854 or email@example.com.
we are currently working on the repackaging for & a slight reformulation of some of our makeup. we still provide the luscious lips berry cream trio which includes a lip repair butter, wineberry & sugarberry lip / cheek stains, a professional lip brush & compact mirror, all in an eco-friendly palette. our tinted active moisturizer is our balancing day lotion formula with the addition of mineral cream color. it provides translucent, even coverage, calms & soothes the complexion without clogging, balances oil production. if you have not already, we encourage you to sign up on our email mailing list, below. signing up will allow you to access suki® news, promotions & special discounts. we will be sending out a huge email blast when the new makeup launches!
at the heart of our products is the suki® high potency botanic concentrate™. this nutrient-filled, organic base is unmatched in the industry & is created by thoroughly & slowly boiling down large quantities of whole organic botanicals, then triple filtering them to ensure that they sustain their distinctive quality & essential properties. the rose petal sediment & cloudy appearance of our toners is a result of our high potency botanic concentrate™ .